Day 5 of the corporate excellence app trial delves into effective quarterly management reviews, featuring a real case example with anonymized data. Participants will identify improvement areas, known as “Nuggets of Golden Nugget,” and utilize a new corrective action form to document issues and enhance closeout rates. The session emphasizes formal problem-solving aligned with ISO standards, provides a management review toolkit, and reviews client satisfaction metrics and supplier performance. It concludes with a preview of Day 5, focusing on meeting minutes and further corrective action discussions.