ISO 9001 Customer Satisfaction and Feedback Procedure Template and Guide Product description
A complete, editable ISO 9001:2015 Clause 9.1.2 and 9.1.3 customer satisfaction and feedback procedure - written as a working document, not an outline. Complaints, comments, compliments and survey responses handled through one process, with the comparison basis and the response population stated before a method is chosen. 32 pages, Microsoft Word.
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