ISO 9001 and 13485 customer satisfaction and complaint handling procedure template
Combined Device Customer Satisfaction, Feedback and Complaint Handling Procedure Template and Guide - ISO 9001 + ISO 13485 Product description One integrated procedure satisfying ISO 9001:2015 Clauses 9.1.2 and 9.1.3 and ISO 13485:2016 Clauses 8.2.1, 8.2.2 and 8.2.3 simultaneously, with 21 CFR Part 820. For organizations running general product and medical devices through one customer process. Includes the scope determination and the integration decision record covering eleven divergences. 43 pages, Microsoft Word.
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